Payment / Dispatch
Shipping and payment terms
1. Payment options
For deliveries within Germany we offer the following payment options, unless otherwise specified in the respective product presentation in the offer:
1.1 Prepayment by bank transfer
Choose payment in advance if you do not want or cannot transfer the invoice amount via one of the other online payment options. Perhaps you do not have access to your PIN/TAN, do not have a credit card or do not like money transactions over the Internet. Nevertheless, order comfortably immediately and transfer the amount within three days to the account indicated in the confirmation e-mail. Please do not forget to include your order number and customer number so that we can safely allocate your payment. We will process your order as soon as we can determine the receipt of money. In some cases it takes two working days until the amount is transferred from your bank to our account. We reserve your items for a full 7 days - enough time for your payment in advance.
1.2 Credit card (Visa, MasterCard, Maestro, Amex)
Secure online payment with your Mastercard, VISA, Maestro or with Amex - it's very easy. And because data security and your trust are extremely important to us, SSL encryption also offers the highest level of security when paying by credit card: All order and credit card data is only transmitted to us in encrypted form during this procedure. Furthermore, we work with the authentication procedure 3D-Secure, which ensures that the legitimate cardholder and the legitimate online merchant participate in a transaction. If a credit card holder is registered with the 3D Secure procedure using one of the registration methods, he will be shown an input page of his bank during the payment process in the merchant's online shop, where he enters his password. Only with the correct password, which is known only to your customer and his bank, the payment will be processed. For MasterCard this solution is called "MasterCard Secure Code", for Visa "Verified by Visa". To pay by credit card, simply select "Credit Card" as payment method during the order process. You will then be asked to enter the following credit card details:
- Card type (Mastercard, VISA, Meastro, Amex)
- cardholder name
- Card number
- Check digit
- Period of validity
- Credit card password, if applicable
You will find the name of the cardholder as well as the card number and validity period on the front of your credit card. The check digit is a three-digit number (the last three digits of the number in the signature field) on the back of your credit card. This reinforces your payment security on the Internet. Your payment is made using a payment form of the Heidelpay payment platform. Heidelberger Payment GmbH is a bank-independent payment institute and service provider for secure payment transactions. As a partner of the credit industry, it undergoes regular security certifications and its working methods are based on the PCI security standard of VISA and MasterCard, so that you can pay securely online.
PayPal is a well-known international online payment service that allows you to pay securely, easily, quickly and free of charge in online shops.
PayPal is secure: Your bank or credit card details are only stored with PayPal. Therefore, they are not sent over the Internet again with every online purchase. The payment will be debited either from the deposited credit card or by direct debit from your account.
PayPal is simple: You pay with two clicks. Because you use your bank or credit card details stored with PayPal instead of entering them again with every purchase.
PayPal is fast: The seller receives a confirmation immediately after payment from PayPal and can send the goods to you quickly.
Use PayPal immediately: If you do not have a PayPal account yet, you can set one up easily and free of charge within minutes.
1.4 Instant bank transfer
SOFORT bank transfer is one of the safest payment systems on the Internet and is several times TÜV-certified payment procedure, in which you use your secure online banking.
1.5 Amazon Payment
Shop quickly and easily using the information stored in your Amazon customer account.
Pay securely without re-entering your shipping and payment information. You are protected by the A to Z warranty - just like shopping at Amazon.
With giropay you can pay simply, quickly and securely: in the secure online banking of your bank or savings bank participating in giropay. Without any additional registration, simply use PIN and TAN from your online banking. For small amounts of up to 30 EUR, payment without a TAN is now possible.
2.1 National shipping
Your order will be shipped by DHL
2.2 International shipping
We ship within Germany as standard and also offer international shipping. A corresponding shipping table with all country specifications can be found under point 3.2. If you would like to have your order shipped to a country not listed, please send us an email to firstname.lastname@example.org and please name the item with the quantity and the delivery address with the country and the corresponding postcode. We will then inform you at short notice whether we can also ship to the desired country and, if necessary, inform you of the shipping costs, as we must inquire about the shipping option and costs in advance with our shipping partner.
3. Shipping costs
3.1 National shipping
For the delivery within Germany we offer our customers a free shipping
3.2 International shipping
For the dispatch of goods in the following mentioned countries, the shipping costs depend on the respective total weight of the ordered articles, which can be seen in the following table.